A. Order Confirmation:
All orders placed are confirmed by fax and must be signed and faxed back to R&D Imports, Inc. (or a recognized agent thereof) in order to be considered a firm order. Once an order confirmation has been signed and faxed, the order cannot be cancelled. R&D Imports, Inc. retains the right to accept changes in confirmed orders up to a maximum of 7 days after the receipt of the signed order confirmation.
In such cases as an order is deemed insufficient to fill a container, R&D Imports, Inc. shall inform the customer and request additional items to be ordered. Such additional items should be ordered within 5 working days of receipt of a request for additional items. Should the customer fail to provide an order for additional items, R&D Imports, Inc. reserves the right to either add additional items at its own discretion (for which the customer shall be bound to pay), or to cancel the order.
C. Over-ordering and Backorders:
In such cases as an order exceeds one container, but is deemed insufficient for two containers, R&D Imports, Inc. shall inform the customer and request a list of items to be excluded from the order. Such list must be faxed to R&D Imports, Inc. within 5 working days of receipt of a request for such list. Should the customer fail to provide such list, R&D Imports, Inc. reserves the right to exclude items at its own discretion. Customers may indicate if they wish excluded items to be considered as backorders. Backorders shall always take precedence over any new order received.
D. Packaging and Shipping:
R & D Imports, Inc. guarantees packing and shipping, plus or minus 15% of those items that are ordered.
1. Payment is due upon receipt of the container invoice.
2. Payment should be by bank transfer to a bank account specified by R&D Imports, Inc. or a recognized agent thereof.
3. If payment is not received by the due date, then a 3% per month interest charge will be assessed, payable before the container is released to the customer.
F. Inability to Take Possession of Container:
If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs incurred.
G. Customer Complaints:
Complaints about quality of container contents shall be accepted if they total more than 5% of the total value (before any discounts) of the container; such claims must be made within 3 (three) weeks of receipt of the container. All claims must be accompanied by full "documentation" (as described in the Supplement, below) and third party corroboration. R&D Imports, Inc. reserves the right to reject any claims not supported by full documentation and third party corroboration. Any approved compensation and/or credits shall be given to Customer in the form of credit on a future container. Claims received after 3 (three) weeks shall be counted as void, regardless of their value.
For the purpose of determining extent of damages and appropriate compensation,
documentation of claims must consist of the following:
A completed "Damage Report" form, supplied by R&D Imports, Inc., for EACH
A photo of EACH damaged item showing the specific damage or defect, plus
A completed "Credit Request" form, supplied by R&D Imports, Inc., for EACH